topic Re: No Signal - any reports network down ( 2:19 pm PST ) in Get Support

No Signal - any reports network down ( 2:19 pm PST )

Safeway — Mon, 13 Mar 2023 21:22:05 GMT

Does PM have a webpage reporting live status network status? (or should we look to telus for that?)

Re: No Signal - any reports network down ( 2:19 pm PST )

pmbc — Mon, 13 Mar 2023 21:26:13 GMT

@Safeway Check this link for network status.

https://www.telus.com/en/on/outages

Re: No Signal - any reports network down ( 2:19 pm PST )

deltatux — Mon, 13 Mar 2023 21:26:32 GMT

Working here in the Greater Toronto Area, maybe it's local?

Re: No Signal - any reports network down ( 2:19 pm PST )

Safeway — Mon, 13 Mar 2023 22:45:47 GMT

I am in Burnaby BC.
apparent the outage map shows Surrey outage so somethings up in the region.

I cannot post the outage in this area on their (telus) page though.

Re: No Signal - any reports network down ( 2:19 pm PST )

Safeway — Mon, 13 Mar 2023 22:47:20 GMT

thanks for the link Surrey shows outage circle
My signal is in Burnaby

Re: No Signal - any reports network down ( 2:19 pm PST )

esjliv — Tue, 14 Mar 2023 00:22:49 GMT

@Safeway wrote:
Does PM have a webpage reporting live status network status? (or should we look to telus for that?)

@Safeway - Public Mobile does not have a live webpage to report outages or issues with services.

What you see is what you get HERE on the Community.

Sometimes, Public Mobile representatives may chirp in and produce an Announcement about about such things, but normally customers will ask about issues and other members will suggest troubleshooting or find outages to share.

You could post on the Telus outage page about your issue? Um, thought maybe you should be able to do that.

Have you tried any troubleshooting? like:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work