topic Re: No inbound calls in Get Support

No inbound calls

patches1 — Mon, 13 Mar 2023 22:06:57 GMT

I activated my new SIM card 48 hours ago. I am able to make calls out and use data but no incoming calls. I have tried multiple phones and reset all settings. The issue persists. I even tried deleting everything and setting up as new. I cannot receive any incoming calls.

Re: No inbound calls

dust2dust — Mon, 13 Mar 2023 22:08:13 GMT

Did you transfer a number over? If so did you leave the old sim in a phone and confirm the text from the old provider?

Re: No inbound calls

pmbc — Mon, 13 Mar 2023 22:09:05 GMT

You did a number port? You might need to contact the PM port team. I believe @Handy1 has a number where you can contact the port team.

Re: No inbound calls

patches1 — Mon, 13 Mar 2023 22:09:06 GMT

I did that as well. I transferred my number and confirmed with the old provider.

Re: No inbound calls

patches1 — Mon, 13 Mar 2023 22:11:12 GMT

How would I go about receiving that number? 🙂

Re: No inbound calls

pmbc — Mon, 13 Mar 2023 22:13:35 GMT

@patches1 wrote:
How would I go about receiving that number? 🙂

via the envelope in the upper right, send a private message to @Handy1 .

Re: No inbound calls

dust2dust — Mon, 13 Mar 2023 22:13:44 GMT

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/highlight/true#M9475

Re: No inbound calls

patches1 — Mon, 13 Mar 2023 22:17:42 GMT

I tried using that one but it doesn't accept my number 😞

Re: No inbound calls

dust2dust — Mon, 13 Mar 2023 22:20:00 GMT

Are you using an iphone? Do you have an Apple ID? Did you go into settings general about on the phone and check for updates.

Re: No inbound calls

softech — Mon, 13 Mar 2023 22:20:28 GMT

@patches1 did you try calling the porting department to check? I will message you the number, my number is different from what showing on that page. Please check the community inbox for the message. Call again and check.

Re: No inbound calls

Handy1 — Mon, 13 Mar 2023 22:21:35 GMT

@patches1 Sent the number to your inbox

Re: No inbound calls

esjliv — Mon, 13 Mar 2023 23:22:47 GMT

@patches1 - did you get your porting request resent or sorted out?

You may also get sorted out this way by submitting a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Note:

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval, within 90 minutes, to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: No inbound calls

patches1 — Mon, 13 Mar 2023 23:59:42 GMT

Yes. Thank you @Handy1 @softech @JPK222

Re: No inbound calls

patches1 — Tue, 14 Mar 2023 00:00:13 GMT

Thank you 🙂