topic Re: Email no longer working in Get Support

Email no longer working

Rina — Mon, 13 Mar 2023 21:52:34 GMT

I have a email address that is no longer working and I can’t access it. I need to change it to my new email to access my account but the website says I need to contact a assistant on public mobile in which I get a error 404 message when I attempt to do so. How else can I access my public mobile account if I can’t change the email and don’t receive emails from that address anymore.

Re: Email no longer working

Handy1 — Mon, 13 Mar 2023 21:57:36 GMT

@Rina To change email you needs supports help

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Email no longer working

dust2dust — Mon, 13 Mar 2023 21:58:57 GMT

Use the pin method to make a ticket.

The email address is just a login id. And the verification can go via text if you have the sim and the account is active. The actual email doesn't even need to be real. It's only a problem if you don't have the sim or the account is suspended.

Re: Email no longer working

softech — Mon, 13 Mar 2023 22:00:07 GMT

@Rina Yes, unfortunately, only PM support can help with email address change.

With the 404 message, look like you will either need to use the 4 digit PIN for account validation or message PM directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Email no longer working

computergeek541 — Tue, 14 Mar 2023 15:30:30 GMT