topic Re: No inbound calls in Get Support

No inbound calls

Estherj — Mon, 13 Mar 2023 19:42:23 GMT

Hi, I activated my phone yesterday and can make calls but cannot receive any inbound calls. Could you refresh my network?

thank you

Re: No inbound calls

Estherj — Mon, 13 Mar 2023 19:44:23 GMT

Also, I received and replied YES to the text asking if I want to port my number already.

Re: No inbound calls

hairbag1 — Mon, 13 Mar 2023 19:44:48 GMT

@Estherj

as part of your activation process...did you port your old phone number in to PM ?

Re: No inbound calls

pmbc — Mon, 13 Mar 2023 19:54:41 GMT

@Estherj Suggest a couple of things. Reboot your phone just to refresh the settings. What happens when you call your # from another phone? Do you get any message? Did you port # from another carrier or is this a new number?

Re: No inbound calls

Handy1 — Mon, 13 Mar 2023 19:59:36 GMT

@Estherj If you just ported your number into PM and haven’t tried rebooting the phone as already advised , there’s a Telus porting team to call that can help , I’ll send you it private message

Re: No inbound calls

BKNS27 — Mon, 13 Mar 2023 21:16:37 GMT

@Estherj

Your old SIM will continue to work until porting is completed…this may take up to 2 hours.

Remember to power off the phone before swapping the SIM cards then power the phone back on.