topic Re: New Account in Get Support

New Account

swisscheese — Mon, 13 Mar 2023 18:36:51 GMT

We are porting 3 numbers that were under one Telus Mobility account. I started with my wife's number, the transfer went easy and quick. Are we able to port the other 2 numbers onto her account? I used my email when I set up her account, thinking with my Telus mobility brain that all accounts will be tied under one email. Hoping things aren't about to get convoluted 🙂 Any guidance would be appreciated.

Re: New Account

Hollister — Mon, 13 Mar 2023 18:40:32 GMT

Each account with Public Mobile can have only one number associated with it. You will have to create 2 other email accounts to port the 2 remaining numbers.

Re: New Account

hairbag1 — Mon, 13 Mar 2023 18:43:02 GMT

@swisscheese

each new account needs a unique email address....but with gmail, you can use alias.

Each new account needs a new sim.

You can use same credit card for each autopay...but maybe schedule a day apart to prevent suspecting fraud.

Re: New Account

HALIMACS — Mon, 13 Mar 2023 18:43:34 GMT

They are about to become convoluted, @swisscheese

You will need a separate email and a separate SIM card for each service.

If you’re going to use the same payment card on all three services, it may be best to stagger the payment from the third account by one day as the credit card may think it’s being fraudulently used if all three renewals occur on the same date.

Once you create the first account, use the referral code from it (on the self serve landing page) to activate the other two accounts.

This way the savings all stay within the family of accounts.

Re: New Account

Handy1 — Mon, 13 Mar 2023 18:44:43 GMT

@swisscheese Each account needs its own email it will need to be 3 separate accounts and be sure to use you referral code from first line for the other two lines to save the last 2 $10 and the first one $2 / 2 points each month

Re: New Account

Swee_Pea — Mon, 13 Mar 2023 20:18:25 GMT

Are you sure that each of the 3 Telus numbers don't have their each and own account number?

Re: New Account

swisscheese — Mon, 13 Mar 2023 20:29:30 GMT

All 3 numbers were under one name/account that was paid monthly.

Re: New Account

swisscheese — Mon, 13 Mar 2023 20:34:39 GMT

We used our daughters referral code to transfer the first line and will use our own for the other two lines. We have a Gmail account so will use aliases for registering the other two accounts. I will notify the credit card company about the multiple payments to PM.

Thanks for all the replies!

Re: New Account

HALIMACS — Mon, 13 Mar 2023 20:43:12 GMT

Perfect @swisscheese 👊

Users have also found greater success when activating using a desktop or laptop device, versus mobile. However, whatever has worked for you should be the device you continue to use for the other activations.

Welcome to public mobile!!