topic Re: U.S data roaming add-on not working in Get Support

U.S data roaming add-on not working

ferryphone — Sun, 12 Mar 2023 22:19:52 GMT

hi, my account says it is on, and used 3% as we crossed the border, but stopped working 5 minutes later, can't access it now for our 3 day holiday in seattle. have tried all the suggestions... can't submit ticket as link is broken and only get 404 error. help!

Re: U.S data roaming add-on not working

hairbag1 — Sun, 12 Mar 2023 22:24:39 GMT

@ferryphone

have you enabled Roaming on your phone ?

Manually select T-Mobile as preferred network whilst in US.

Re: U.S data roaming add-on not working

softech — Sun, 12 Mar 2023 22:26:02 GMT

@ferryphone Seatle is a hit or miss for roaming. Which roaming addon you got?? Data? Voice?

Make sure you try to connect to TMobile.

If you need data, make sure Data roaming is enabled on your device.

If Talk is needed, try changing Network type to 2G

Re: U.S data roaming add-on not working

esjliv — Sun, 12 Mar 2023 22:26:44 GMT

@ferryphone - did you purchase it recently? Roaming addons last 15 day once purchase.

If your Roaming addon is listed in your account and this is the first time buying it on this trip, don't know how customer support can help through a ticket, other than trouble shooting you can get here.

But if you need Public Mobile Representatives (CSA) by submitting a private message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Connect to T Mobile 2G network, maybe restart you phone.

Public mobile talk is hit and miss these days because of the decommissioning of the 3G Network in the USA.

PM roaming talk depends on the 2G T mobile network which has unreliable coverage in the USA. Data and text should work fine.

Re: U.S data roaming add-on not working

dominic1 — Mon, 13 Mar 2023 04:21:26 GMT

I bought a US addon twice in the last year and both times had problems too. But I found out that coverage is minimum in some areas. (Montana, Wyoming, Nebraska) I was going from Vancouver to Missouri and had only a very few successful calls. Public Mobile credited me my first add on and the second worked a bit better so I didn't bother for a refund.

Re: U.S data roaming add-on not working

Whitefalcon — Mon, 13 Mar 2023 09:37:08 GMT

I know this isn't an answer, but I'm errors when trying to access my account right now. Sometimes it says it is down for maintenance, and other times it says a 404 error.

I'm in a similar boat leaving in 2h and I can't purchase the US roaming for my trip.

Re: U.S data roaming add-on not working

ferryphone — Mon, 13 Mar 2023 17:24:41 GMT

Hi, yes, purchased 2 days ago. none of the fixes work, only need the data, says it has used .3% so far, so account is fine. hard restart, at&t selected etc data roaming on : Nada.

link to private vm goes nowhere, very frustrated!

Re: U.S data roaming add-on not working

dust2dust — Mon, 13 Mar 2023 17:29:58 GMT

Did AT&T let you connect? Connect to T-Mobile. Let it stay on automatic networks. Select LTE or 4G for networks. Coverage is always an issue anywhere with any provider. Once connected you should get a welcome to us text. That's the sign that you're there. Data and text should work fine once connected.

Re: U.S data roaming add-on not working

ferryphone — Mon, 13 Mar 2023 17:47:32 GMT

Thank you but no, unable to connect. there is a "É" in the pace where the 3G sign usually goes. T mobile is the only cellular choice.

Re: U.S data roaming add-on not working

ferryphone — Mon, 13 Mar 2023 17:48:29 GMT

I am in downtown Seattle.

Re: U.S data roaming add-on not working

hTideGnow — Mon, 13 Mar 2023 17:49:19 GMT

hi @ferryphone E is good, it is connected to 2G, that means it connects

Try making calls again

Re: U.S data roaming add-on not working

ferryphone — Mon, 13 Mar 2023 17:50:36 GMT

hi, it's not calls.. it's data. and that doesn't seem to work ..

Re: U.S data roaming add-on not working

dust2dust — Mon, 13 Mar 2023 17:51:19 GMT

Can your phone do LTE/4G?

Re: U.S data roaming add-on not working

ferryphone — Mon, 13 Mar 2023 17:55:09 GMT

i should think so but sorry, not sure, as we live where there is no 4G. it is an iphone 11

Re: U.S data roaming add-on not working

ferryphone — Mon, 13 Mar 2023 17:57:09 GMT

it offers LTE or 3 G, but neither selection makes difference.. unless in need to reboot inbetween selections? don't see why i would..

Re: U.S data roaming add-on not working

ferryphone — Mon, 13 Mar 2023 18:01:38 GMT

changed to LTE, then rebooted, worked. THX for the prompt

Re: U.S data roaming add-on not working

dust2dust — Mon, 13 Mar 2023 18:23:57 GMT

Glad to hear it. Airplane mode probably would have worked too.

Text should work also if you have that. Talk is likely going to be a problem if it can't drop down to 2G and that you can't manually select it. But you seem fine with data so all good.

Re: U.S data roaming add-on not working

dominic1 — Thu, 23 Mar 2023 01:17:39 GMT

I will try once more on my next trip..and follow some advice you gave

Re: U.S data roaming add-on not working

softech — Thu, 23 Mar 2023 01:27:35 GMT

HI @dominic1 with VoLTE now enabled, your next US trip would be a lot easier to get voice working. As long as you can connect to T-Mobile 4G /LTE, your voice would work with VoLTE and no longer need 2G network