topic Re: Can't send text messages ! in Get Support

Can't send text messages !

Rixul12 — Tue, 04 Jan 2022 20:02:08 GMT

hello i cant , send text messages for some reason , but i can receive them also my calls are working . PLEASE HELP ME !

Re: Can't send text messages !

makkahn28 — Mon, 15 Aug 2016 00:25:47 GMT

Hi. When did this happen?

Re: Can't send text messages !

makkahn28 — Mon, 15 Aug 2016 00:26:16 GMT

Also, when did you port over to PM, and What handset are you using?

Re: Can't send text messages !

Pier — Mon, 15 Aug 2016 01:10:55 GMT

Hello!

what kind of phone you're using? If you're using IPhone, make sur the mobile network is on; the box has the checked mark. Make sur MMS is on.

Re: Can't send text messages !

etsat — Mon, 15 Aug 2016 00:59:42 GMT

If you just recently ported, you might have to wait a while for the port to be fully completed. You could also PM one of the staff members and they could fix it if it doesn't resolve itself.

Re: Can't send text messages !

makkahn28 — Mon, 15 Aug 2016 01:26:52 GMT

True, if you recently ported, it does take time to complete, if applicable in your case

Re: Can't send text messages !

TroyDaBes — Mon, 15 Aug 2016 01:34:26 GMT

If you just ported, that's usually what happens after porting. If the problem persist, you will to contact the PM staff like @Shazia_K

Re: Can't send text messages !

JaK — Mon, 15 Aug 2016 01:36:56 GMT

@makkahn28, @etsat, he's been registered here since the start of July, so not likely a porting issue.

@Rixul12, I take it texting out was work and now is not? Have you tried simply power cycling the phone?

Re: Can't send text messages !

makkahn28 — Mon, 15 Aug 2016 01:43:45 GMT

If a powercycle fixes it, you should be fine

Re: Can't send text messages !

Shazia_K — Mon, 15 Aug 2016 13:19:54 GMT

Hello @Rixul12,

I'm sorry to hear that you aren't able to receive text messages.

Can you confirm if you tried power cycling your phone? If the issue still persists, please send me a private message with your Public Mobile phone number and I will investigate on this.

Thanks,

Shazia

Re: Can't send text messages !

Rixul12 — Mon, 15 Aug 2016 22:04:38 GMT

yes i have been a member here for a while , but i did get a new subscription since july and my service was working fine , but ever since august 10 , i was unable to send text messages but all my other sevices work fine , and yes i did try to do a power cycling and its still not working guys

Re: Can't send text messages !

Mary_M — Tue, 16 Aug 2016 14:22:07 GMT

Hey @Rixul12

If you still need assistance, please send me a private message including your phone number.

We'll have a look at it.

Thanks,

Mary