topic Re: Please enter 6-digit Security Code sent to.. wont send in Get Support

Please enter 6-digit Security Code sent to.. wont send

yar654321 — Sun, 12 Mar 2023 18:27:14 GMT

I need to reset my password because the current one just doesn't work anymore. When I put in my cell # or my e-mail it doesn't send me the code. I've tried about 20 times but nothing comes through. Any ideas?

Thanks

Re: Please enter 6-digit Security Code sent to.. wont send

Dunkman — Sun, 12 Mar 2023 18:35:57 GMT

@yar654321

Website can be finicky.

You could try again in one hour.

Maybe try a different web browser, clear cache or incognito mode. Also, try on a computer versus mobile phone.

If all fails, you will need to contact customer service agent.

Submit a ticket for CSA help.

https://www.publicmobile.ca/en/on/chatbot

Type: I can't login.

Follow the prompts to submit ticket.

Re: Please enter 6-digit Security Code sent to.. wont send

esjliv — Sun, 12 Mar 2023 22:49:07 GMT

@yar654321

Are a current customer (have been active within 90 days OR have not ported out to another provider)?

If issues persist with SIMon Bot (because I had an issue just now with it), submit a ticket to CSA by the 2nd option found in the below link of Private Message.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent