topic Re: payment in Get Support

payment

lory — Sun, 12 Mar 2023 16:12:16 GMT

Hi,

I was charged 17.5 for add on which I didn't purchase at all. My payment is automatic. How to cancel this purchase and get money refund.

Thank you

Re: payment

softech — Sun, 12 Mar 2023 16:14:51 GMT

@lory That amount was not exactly $17.50, was it?

did you check My Account's Payment page, did it show what exact addon was purchased?

did you confirm your credit card to see such charge?

Of course, if you are unsure and cannot find any trails why such payment , check with PM support. Engage them via ticket

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: payment

dust2dust — Sun, 12 Mar 2023 16:29:56 GMT

Where did you see this number? Everything here is even dollars. Adding any of the taxes does not equal that amount. Can you show us the payment history from here so we can see what you see.

Re: payment

Swee_Pea — Sun, 12 Mar 2023 17:33:23 GMT

Sounds like your $15 plan renewed and your credit card shows a charge of $17.50 including taxes. But that’s approx 16.5% taxes. Any ways check your My Account....transactions....what amounts were recently charged....and keep in mind taxes do not show and you need to add taxes to match the credit card it was billed to.

Re: payment

lory — Sun, 12 Mar 2023 18:14:58 GMT

Hi,

My upcoming payment is March 20th, the amount is 11.5.

I got notice email from every transaction with my credit card, that is where I saw 17.5 was charged. See as below

Merchant: PUBLIC MOBILE
Purchase amount: $17.25
Transaction date: March 12, 2023

I didn't purchase any add on, didn't understand for what I was charged.

Re: payment

softech — Sun, 12 Mar 2023 18:26:46 GMT

@lory it is not unheard of, the email could have sent wrong

But best to check My Account (login using Incognito mode) and check Payment history to confirm if it shows the transaction.

But yes, open ticket with PM at the same time, tell them the email and tell them what you see in transaction history

Re: payment

computergeek541 — Tue, 14 Mar 2023 15:24:30 GMT

repeat of 2 days earlier