topic Re: unable to transfer from koodo in Get Support

unable to transfer from koodo

bayard0 — Sun, 12 Mar 2023 01:03:09 GMT

So I tried transferring my wife's account over from koodo, but got an error 821 and that I need to contact a mod.

I also checked and my cc got charged

If a mod could reach out to me that would be wonderful

esjliv — Sun, 12 Mar 2023 01:01:11 GMT

Here's the link to contact support for porting from Koodo prepaid.

dust2dust — Sun, 12 Mar 2023 01:01:59 GMT

Is that Koodo prepaid or postpaid? Did you use the IMEI or the account number? Check your credit card for any charges.

bayard0 — Sun, 12 Mar 2023 01:02:03 GMT

But I didn't say I was prepaid

bayard0 — Sun, 12 Mar 2023 01:03:45 GMT

I used IMEI, maybe I should have used account #

softech — Sun, 12 Mar 2023 01:07:25 GMT

using account number is safer and less failure than IMEI

did PM took the money yet? If it did, you need to open ticket with PM support , provide them the account number and have them to sort it out

To open ticket with PM support, message them:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

pmbc — Sun, 12 Mar 2023 05:36:01 GMT

@bayard0 if you have a Koodo prepaid you need to contact support to help you with the port.

Refer to this KB near the end re: Koodo prepaid port, How to choose your Phone Number (publicmobile.ca)

Here is the link for start the process with the agent for the port. https://urlshortner.tiia.ai/Rqg6DB

HALIMACS — Sun, 12 Mar 2023 11:45:55 GMT

You may have missed the OP's response to @esjliv's earlier, similar guess.

Indeed, these are usually either the Prepaid Koodo port or the IMEI use on activation vs the Account#.

Guessing the OP's issues is use of the latter.

esjliv — Sun, 12 Mar 2023 19:22:40 GMT

@bayard0 I took a guess it was prepaid.

That link I provided still would have helped you get connected to customer support for postpaid too😀 and get your port completed.