topic Re: SIM purchase in Get Support

SIM purchase

jordan_kamga — Sun, 12 Mar 2023 00:45:05 GMT

Hi, Public mobile,

I ordered a sim card online on Feb 19 and till today, I still have not received the sim card. My account was charged. Can you please check your system and make sure the sim card was shipped, please?

Re: SIM purchase

hTideGnow — Sun, 12 Mar 2023 00:54:26 GMT

hi @jordan_kamga Sim card order could take 3 weeks. But , it is almost one month now. Submit ticket by messaging them and ask for update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM purchase

Meow — Sun, 12 Mar 2023 01:01:11 GMT

Usual delivery time is 5-10 business days but some experienced even way longer delivery time.

Wait a week or two more and then ask for replacement or refund from agent.

Re: SIM purchase

HALIMACS — Sun, 12 Mar 2023 03:17:10 GMT

Not even 3 weeks from February 19 to today.

Re: SIM purchase

DDM69 — Sun, 12 Mar 2023 04:07:07 GMT

We are customers here in the community