topic Re: need puk code in Get Support

need puk code

anikimusa — Fri, 24 Feb 2023 23:56:15 GMT

I just activate my new sim card and i enter the wrong code after unlocking my phone now it ask me for PUK pin pls help

Re: need puk code

Handy1 — Fri, 24 Feb 2023 23:00:11 GMT

@anikimusa

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: need puk code

hairbag1 — Fri, 24 Feb 2023 23:00:47 GMT

@anikimusa

whats the precise message you're seeing ?

Re: need puk code

softech — Fri, 24 Feb 2023 23:02:17 GMT

@anikimusa

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)

Re: need puk code

anikimusa — Fri, 24 Feb 2023 23:02:22 GMT

SIM network PIN blocked.Enter SIM network PUK

Re: need puk code

softech — Fri, 24 Feb 2023 23:04:13 GMT

>SIM network PIN blocked.Enter SIM network PUK

@anikimusa as said in my message above, that is a carrier lock and you need to get it from the provider you got the phone from for the PUK

Re: need puk code

anikimusa — Fri, 24 Feb 2023 23:05:38 GMT

ok gonna try it ty

Re: need puk code

anikimusa — Fri, 24 Feb 2023 23:40:59 GMT

so i got the pin from the carrier but it seem that is the sim card that is locked

Re: need puk code

softech — Fri, 24 Feb 2023 23:45:39 GMT

@anikimusa if you have another phone, test your sim card there and see if you get the same error message

if you need PM suppoet to provide you the sim card PUK

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

Re: need puk code

hairbag1 — Fri, 24 Feb 2023 23:43:44 GMT

@anikimusa

if the sim is locked, you need CSA assistance. as suggested by @Handy1 .

Re: need puk code

Handy1 — Fri, 24 Feb 2023 23:49:04 GMT

@anikimusa The links are at the bottom of page f first post to you

Re: need puk code

MariaLumumba — Sun, 12 Mar 2023 02:06:13 GMT

Same I need help with my PUK Code

Re: need puk code

softech — Sun, 12 Mar 2023 02:08:14 GMT

@MariaLumumba what was the exact error message? depends on the message and you have to act accordingly

Check my post above. or use this link

https://productioncommunity.publicmobile.ca/t5/Get-Support/need-puk-code/m-p/952217/highlight/true#M657697

Re: need puk code

MariaLumumba — Sun, 12 Mar 2023 03:40:05 GMT

I don’t know where to find my PUK code to unlock my sim and my message is not working so I can’t call my carrier

Re: need puk code

softech — Sun, 12 Mar 2023 03:54:33 GMT

@MariaLumumba why you think you need a PUK code? You must see a message on the phone. What exact message is that?

Re: need puk code

MariaLumumba — Sun, 12 Mar 2023 04:01:08 GMT

Your Sim cannot be accessed. Please call your carrier to obtain your PUk Code.

Re: need puk code

softech — Sun, 12 Mar 2023 06:41:32 GMT

@MariaLumumba it should be a sim card PUK that it is looking for

Please open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: need puk code

MariaLumumba — Sun, 12 Mar 2023 17:16:31 GMT

I’m not getting the help I need at least can I get the number to call my carrier

Re: need puk code

softech — Sun, 12 Mar 2023 17:21:58 GMT

@MariaLumumba have you message them yet?? did yiu chexk the Community inbox for their reply? what did they say?

This carrier, PM, has online support only and no number to call. If you have checked the Community inbox and they have not replied yet, please message them again

Re: need puk code

MariaLumumba — Sun, 12 Mar 2023 17:29:07 GMT

They told me to get into the ticket but the link is not allow me in