Separate discussion and support boards

timothyfriesen — Tue, 04 Jan 2022 20:02:03 GMT

This is a suggestion based on how TekSavvy handles support on the site DSL forums. They have two separate boards there, one for general discussion (and potential user support) and a private board for support given by the company.

Would Public Mobile be willing to set something like this up? The support forum would be a private board were users would post enough information to validate there account (or post from their Public Mobile account). Public Mobile could then deal with these posts directly instead of constantly monitoring the general discussions for posts that require assistance or posts that specifically mention moderators.

Re: Separate discussion and support boards

Luddite — Sun, 14 Aug 2016 21:36:55 GMT

Hi @timothyfriesen. The PM development team only consider ideas posted in the Public Lab.

Best to move your idea there.

topic Re: Separate discussion and support boards in Get Support

Separate discussion and support boards

Re: Separate discussion and support boards