topic Re: Sim Delivery issue in Get Support

Sim Delivery issue

Joe2023 — Sat, 11 Mar 2023 21:19:46 GMT

Hi, I ordered my sim since the 19th of February and I am yet to receive it. It’s been more than 10 business days, please what is going on?

Re: Sim Delivery issue

Handy1 — Sat, 11 Mar 2023 21:22:09 GMT

@Joe2023

SIM. Card can take up to 3 weeks to arrive , if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect it

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Sim Delivery issue

softech — Sat, 11 Mar 2023 21:31:31 GMT

@Joe2023

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business day, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there