topic Re: Paper invoice request in Get Support

Paper invoice request

CatherineLummis — Sat, 11 Mar 2023 20:52:45 GMT

I'd like to sign my elderly father up for a phone plan but he doesn't use credit cards. Can he be sent a paper invoice? We already bought the sim card so I really hope you can help us.

Thanks!

Re: Paper invoice request

dabr — Sat, 11 Mar 2023 21:04:44 GMT

@CatherineLummis PM is prepaid service, so he'll need pay with a CC/Debit Visa or voucher every 30 days. Vouchers can be purchased from many retailers like SDM, London Drugs, 7/11 or Shell and added to the account by dialing 611 on the phone, however, this needs to be done before each renewal date for uninterrupted service. Otherwise you can register a CC or Debit for pre-authorized payments in self serve account. Very occasionally autopay might fail, although is is rare, then a manual top up is needed by logging into the account to reactivate service.

If you make manual payments in the self serve account (CC/Debit Visa or voucher), then immediately after the payment, there is an option to download and print off an invoice. Unfortunately, that's the only time you can get a proper invoice (noting tax), otherwise you need to contact support to get an official invoice if not done at time of payment.

Re: Paper invoice request

CatherineLummis — Sat, 11 Mar 2023 21:08:47 GMT

Thanks...the thing is that he has a Trustee that manages his finances and the Office of the Trustee will only pay by cheque upon receipt of an invoice. Are there any accommodations PM can make? Other phone compa is usually have a specific department to accommodate clients with a Trustee.

Re: Paper invoice request

dabr — Sat, 11 Mar 2023 21:10:54 GMT

@CatherineLummis Unfortunately, that's not possible and payments always needs to be paid in advance as this is a prepaid service. Maybe vouchers might work best as they can be added via 611 if CC or Debit Visa is not possible?

Re: Paper invoice request

ShawnC13 — Sat, 11 Mar 2023 22:44:59 GMT

@CatherineLummis wrote:
Thanks...the thing is that he has a Trustee that manages his finances and the Office of the Trustee will only pay by cheque upon receipt of an invoice. Are there any accommodations PM can make? Other phone compa is usually have a specific department to accommodate clients with a Trustee.

@CatherineLummis as this is a prepaid service that isn't possible. What you are looking for is a post paid service where you get an invoice and then pay it.