topic Re: Changing my plan in Get Support

Changing my plan

Baddboyy78 — Sat, 11 Mar 2023 18:40:00 GMT

If I change my plan is there a additional cost?

Re: Changing my plan

Jlund — Sat, 11 Mar 2023 18:42:00 GMT

There is no additional cost. You can do it easily in self serve in your account

Re: Changing my plan

will13am — Sat, 11 Mar 2023 18:42:19 GMT

@Baddboyy78 , if you choose the option to change the plan on the next scheduled renewal then there's no additional costs. Immediate renewal will forfeit the remaining usage in the current plan cycle.

Re: Changing my plan

softech — Sat, 11 Mar 2023 18:43:41 GMT

@Baddboyy78 no additional cost. Just make sure you pick Change plan on renewal date when you make the plan change

Re: Changing my plan

Baddboyy78 — Sat, 11 Mar 2023 18:46:14 GMT

Hey thanks for answering me.. what do you mean I will forfeit the remaining usage ? Because I just bought my plan starting yesterday

Re: Changing my plan

computergeek541 — Sat, 11 Mar 2023 18:47:55 GMT

@Jlund wrote:
There is no additional cost. You can do it easily in self serve in your account

Please see the earlier responses that mention scheduling a change. If someone does an immediate, change, there will absolutely be an additional cost as the csutomer would lose the time remaing from the original plan and won't be refund for it. In addition, a more expensive plan will require the customer to pay the higher price for future renewals.

Re: Changing my plan

computergeek541 — Sat, 11 Mar 2023 18:49:19 GMT

@Baddboyy78 wrote:
Hey thanks for answering me.. what do you mean I will forfeit the remaining usage ? Because I just bought my plan starting yesterday

It means that if you select immediate plan change, you need to pay for the new plan right away. If you do that, the plan that you already paid for gets wiped and you won't get any of the money back that you already paid for that plan.

Re: Changing my plan

will13am — Sat, 11 Mar 2023 18:49:36 GMT

If you choose to start the new plan immediately you will be billed right away. Your previous payment for the current ongoing plan cycle will be lost.

Re: Changing my plan

HALIMACS — Sat, 11 Mar 2023 20:49:57 GMT

Nothing more or less than the price of the plan you choose.

If you do an immediate plan change, the 30-day cycle starts again from the date of the immediate plan change as if you’re starting all over.

There’s no proration of unused time remaining from the cycle you were on toward the price of the new plan.

Re: Changing my plan

Tsawwassen — Tue, 14 Mar 2023 15:39:39 GMT

No additional cost to change plans. It's a beautiful option available because if on certain month you need extra data you can just upgrade to a higher plan and when no longer required revert back to a lower priced plan.

For example if you only need limited data then switch to the $15 3G plan but if you need more and faster data then just switch to the $40 plan that offers 15GB data at 4G and of course back again just before the end of the 30 day cycle. Good luck.

Re: Changing my plan

computergeek541 — Tue, 14 Mar 2023 19:14:24 GMT

@Tsawwassen wrote:
No additional cost to change plans. It's a beautiful option available because if on certain month you need extra data you can just upgrade to a higher plan and when no longer required revert back to a lower priced plan.
For example if you only need limited data then switch to the $15 3G plan but if you need more and faster data then just switch to the $40 plan that offers 15GB data at 4G and of course back again just before the end of the 30 day cycle. Good luck.

There will be adidtional costs to swithcing plans in that matter. I understand switching if data has ran out, but switching back to the less expensive plan before the end of the 30 day cycle will cause the customer to lose money on a partial plan cycle that went unused (compared to a scheduled change).