topic Re: SIM card in Get Support

SIM card

Surjit2 — Sat, 11 Mar 2023 16:20:41 GMT

My phone broke so I bought another phone. I also bought another SIM card from public mobile to go with the new phone. I can’t seem to change the SIM card number on my account. I NEED HELP!

Re: SIM card

Meow — Sat, 11 Mar 2023 16:22:07 GMT

SIM swap should be straight forward:

What kind of issues do you face?

Re: SIM card

Surjit2 — Sat, 11 Mar 2023 16:28:00 GMT

Does this need to be done on a desktop computer? I was using my nephews iPhone to do it but was not working in my account settings.

Re: SIM card

dust2dust — Sat, 11 Mar 2023 16:36:23 GMT

But did the sim break? You can just move the sim from the broken phone to the new phone. Keep the new sim as a spare.

Re: SIM card

Surjit2 — Sat, 11 Mar 2023 16:42:35 GMT

Old phone using a nano sim and new phone using a regular sim

Re: SIM card

DennyCrane — Sat, 11 Mar 2023 17:09:20 GMT

I'm curious what phone in 2023 uses a regular size sim card.

Re: SIM card

hTideGnow — Sat, 11 Mar 2023 17:11:46 GMT

Hi @DennyCrane they use regular sim.. but "regular" 2023 is nano or eSIM and iSIM very soon 🙂

Re: SIM card

Surjit2 — Sat, 11 Mar 2023 17:19:27 GMT

It’s a simple flip phone for elderly

Re: SIM card

esjliv — Sat, 11 Mar 2023 17:19:49 GMT

@Surjit2 wrote:
Old phone using a nano sim and new phone using a regular sim

@Surjit2 add or remove outer adapters as needed. In this case, sounds like you can remove the outer adapters from your new SIM card and add them around your existing one.

Re: SIM card

Surjit2 — Sat, 11 Mar 2023 17:21:17 GMT

SIM car has registered thank you!

Re: SIM card

BKNS27 — Sat, 11 Mar 2023 22:19:44 GMT

@Surjit2

If you don’t have the spacer, you can go to any Telus/Koodo store or cell repair store and ask for the spacer for nano to micro size.

They normally throw this in at no charge.

Re: SIM card

dust2dust — Sat, 11 Mar 2023 22:56:26 GMT

@Surjit2 wrote:
SIM car has registered thank you!

Well so much for saving the new sim. You could have used the old one and added the frame parts. Oh well. Glad you got it figured out.