topic Data not working in Get Support

Data not working

Topan — Sat, 11 Mar 2023 18:53:21 GMT

My data is not working and it says i have to sign in to public mobile on my phone but when i try it says i am unable to access the web and provides a bunch of options as to why all i know is i paid my phone bill and now i cant access any calling to data now i feel like im being ripped off

Re: Data not working

will13am — Sat, 11 Mar 2023 16:50:05 GMT

@Topan , by chance is your account in suspension? Even then you should be able to access the account using WiFi.

Re: Data not working

softech — Sat, 11 Mar 2023 16:52:30 GMT

@Topan the " sign in to public mobile" on your phone means you used up your data for thos cycle

Re: Data not working

HALIMACS — Sat, 11 Mar 2023 17:05:01 GMT

@Topan

i presume your other services ARE working (calling & texting)?

Re data:

change to a higher data plan
add a data add on
use wifi more
ensure data saving options are enabled
ensure data assist options are disabled

Re: Data not working

Handy1 — Sat, 11 Mar 2023 17:18:51 GMT

@Topan

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: Data not working

esjliv — Sat, 11 Mar 2023 18:31:41 GMT

@Topan - i'm a little confused by your post. Please confirm if your My Account says Active status.

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) what does the status say of your account?

If Suspended, make a manual payment and reactivate.

Even if your account status is Active, there could be other issues going on. Can you try turning off your phone for 5 minutes (power off completely), then turn it back on? does it work now?

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

If powering off for 5 minutes does not help, nor does the other suggestions by others, contact Public Mobile Representatives customer support agents (CSA) by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Data not working

Topan — Wed, 15 Mar 2023 02:15:01 GMT

i tried the reset like you said i may be affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

if that is the case my biggest concern is why am i paying for data if i can not use it

Re: Data not working

softech — Wed, 15 Mar 2023 02:21:31 GMT

@Topan So, you cannot call and no data as well? If both Voice and Data not working, you are not affected by that Service impact situation last week

did you try signing in My Account again using Incognito mode? Can you do it and tell us what is account status showing? Also tell us if you see any Available Fund. And check Payment history page and tell us when PM last charged you