topic Re: No service in Get Support

No service

Harman1234 — Sun, 12 Mar 2023 12:41:46 GMT

I have changed my plan from 45 to 35 dollar per month I have paid for plan but it didn’t get renewed as I can’t make calls and use internet pls fix it

Re: No service

HALIMACS — Sat, 11 Mar 2023 13:48:54 GMT

@Harman1234

can you log into self-serve, does it display active or otherwise?

You might see an option there to resume or reactivate service if you were without service before you made the payment.

Try rebooting your device, resetting network, connections, toggle on/off airplane mode, and removing and reinstalling the SIM card.

Re: No service

Harman1234 — Sat, 11 Mar 2023 13:54:46 GMT

It was showing active even before I make payment I was trying calling and it got disconnected and again when I call back it says your services and been stopped but online it was showing active I made payment but still it dosent gets activated

Re: No service

esjliv — Sat, 11 Mar 2023 13:57:37 GMT

@Harman1234 - when you call 611 from your device or # 1-855-478-2542 or # 1-855-4PUBLIC from another device what does it say for the date of your renewal or when to add funds by?

And what is the amount saying owing, if any?

Re: No service

esjliv — Sat, 11 Mar 2023 13:58:59 GMT

@Harman1234 wrote:
It was showing active even before I make payment I was trying calling and it got disconnected and again when I call back it says your services and been stopped but online it was showing active I made payment but still it dosent gets activated

@Harman1234 - oh, in this case try turning off your phone for 5 minutes, then turning it back on.

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

If the 5 minute reboot doesn't do anything, contact Public Mobile Representatives customer support agents (CSA), then can help you get going again.

CSA can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: No service

will13am — Sat, 11 Mar 2023 14:13:14 GMT

@Harman1234 , did you access the online account using incognito mode on the browser? If not please do so. Sometimes cached browser data can lead to stale information being displayed.

Re: No service

DDM69 — Sun, 12 Mar 2023 04:11:32 GMT

We are customers. We can’t fix it