topic Re: Payment problem in Get Support

Payment problem

Mellym — Sat, 11 Mar 2023 01:49:30 GMT

I paid with my voucher and my service not working

Re: Payment problem

Handy1 — Sat, 11 Mar 2023 01:52:00 GMT

@Mellym Can you log into your account and reactivate maybe the funds are sitting in the account In available funds and you need to make manual payment … also know that some vouchers take 24 hours after purchase to use them .. if all else fails contact support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Payment problem

BKNS27 — Sat, 11 Mar 2023 01:53:33 GMT

@Mellym

Did you reboot your phone by powering off then powering back on?

Some voucher may take 24 hours for it to work.

Re: Payment problem

hTideGnow — Sat, 11 Mar 2023 01:55:24 GMT

HI @Mellym so, you have successfully loaded the voucher into your account? if you already loaded, then the 24 hours wait time is not the issue

it is best to login to My Account using Incognito/Private/Secret browser mode to check if the fund just showing up as Available fund, not used or if it already being used for renewal

Try to reboot your phone once more