topic Re: Help Payment in Get Support

Help Payment

Marleen1 — Sat, 11 Mar 2023 01:41:29 GMT

How do I get help from Public Mobile. All I get is the same answer; which is not answer at all. Why was my service cut off March 6th? I had an automatic payment plan. So i made a payment and now they have charged me twice

Re: Help Payment

Handy1 — Sat, 11 Mar 2023 01:45:30 GMT

@Marleen1 you need support to get a credit or refund

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Help Payment

dabr — Sat, 11 Mar 2023 01:47:06 GMT

@Marleen1 Unfortunately, autopay does occasionally fail. For now login into your account using incognito/private mode and if you see an account balance for your payments, you may need to click the Reactivate option if you're still without service to push the payment. Try rebooting the phone too. Any extra charges should appear in your account balance and will be used to pay your next renewal.

Re: Help Payment

BKNS27 — Sat, 11 Mar 2023 01:51:13 GMT

@Marleen1

What was the answer you receive so we can narrow down to a possible solution?

Re: Help Payment

hTideGnow — Sat, 11 Mar 2023 01:58:17 GMT

HI @Marleen1 you sure they charged twice? do you see two charges on your My Account, Payment history? If you see the charged you twice, check if the Available fund has one of the charge (but remember, each renewal , you will see two lines there , not one)

if you see just one charge on My Account but two charges on your credit card, then one of them should be just pending charge. Wait till Monday or Tuesday and it should drop off from your credit card