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    <title>topic Re: Problems w Account Migration in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-w-Account-Migration/m-p/958228#M662626</link>
    <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/279863"&gt;@patricklee&lt;/a&gt;&amp;nbsp;Yes, contact PM CS_Agent to reinitiate the port in request. Use your FIZZ account number instead of IMEI number.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;&lt;SPAN class=""&gt;Here’s when and how to contact our Customer Support Agents:&lt;/SPAN&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;SPAN class=""&gt;Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="noopener"&gt;here&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;to get started.&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class=""&gt;Alternatively, you can send a private message to our Agents by clicking&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;here&lt;/A&gt;. You’ll need to be logged in to your Community account for the link to work.&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;</description>
    <pubDate>Sat, 11 Mar 2023 01:06:02 GMT</pubDate>
    <dc:creator>NDesai</dc:creator>
    <dc:date>2023-03-11T01:06:02Z</dc:date>
    <item>
      <title>Problems w Account Migration</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-w-Account-Migration/m-p/958227#M662625</link>
      <description>&lt;P&gt;Hi all,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I recently migrated my phone number from FIZZ. I tried to migrate using my IMEI number. But I got a text message notifying me that it was incorrect, right now my phone number seems to be in limbo. What's the easiest way to contact support to complete my number transfer?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks,&lt;/P&gt;&lt;P&gt;Patrick&lt;/P&gt;</description>
      <pubDate>Sat, 11 Mar 2023 01:04:07 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-w-Account-Migration/m-p/958227#M662625</guid>
      <dc:creator>patricklee</dc:creator>
      <dc:date>2023-03-11T01:04:07Z</dc:date>
    </item>
    <item>
      <title>Re: Problems w Account Migration</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-w-Account-Migration/m-p/958228#M662626</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/279863"&gt;@patricklee&lt;/a&gt;&amp;nbsp;Yes, contact PM CS_Agent to reinitiate the port in request. Use your FIZZ account number instead of IMEI number.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;&lt;SPAN class=""&gt;Here’s when and how to contact our Customer Support Agents:&lt;/SPAN&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;SPAN class=""&gt;Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="noopener"&gt;here&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;to get started.&lt;/SPAN&gt;&lt;/LI&gt;&lt;LI&gt;&lt;SPAN class=""&gt;Alternatively, you can send a private message to our Agents by clicking&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;here&lt;/A&gt;. You’ll need to be logged in to your Community account for the link to work.&lt;/SPAN&gt;&lt;/LI&gt;&lt;/UL&gt;</description>
      <pubDate>Sat, 11 Mar 2023 01:06:02 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-w-Account-Migration/m-p/958228#M662626</guid>
      <dc:creator>NDesai</dc:creator>
      <dc:date>2023-03-11T01:06:02Z</dc:date>
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