topic Re: My account in Get Support

My account

Quinner60 — Sat, 11 Mar 2023 00:09:45 GMT

I have reset my password 3 times and each time I still have not been able to access my account

Re: My account

GiraffeHat — Sat, 11 Mar 2023 00:23:57 GMT

Is it possible that the autofill on your browser is inputting the wrong email address? Maybe when you go through the password reset you're able to do it because you're manually typing it. Try doing it again in an incognito tab, or after deleting your old autofill info.

That's just my best guess, it's possible it's another problem.

Re: My account

Handy1 — Sat, 11 Mar 2023 00:31:48 GMT

@Quinner60 If you reset password and still cannot log in get support to help you re gain access

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

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Re: My account

esjliv — Sat, 11 Mar 2023 01:14:46 GMT

@Quinner60 wrote:
I have reset my password 3 times and each time I still have not been able to access my account

@Quinner60 at what point are you having the issue? Are receiving the password reset to your email?

Re: My account

HALIMACS — Sat, 11 Mar 2023 11:26:46 GMT

@Quinner60

If you are trying to access via Mobile login, and your device autofills the login credentials on the sign in page, let the system automatically log you in after they autofill.

Check the progress bar to see if the system is automatically attempting to log you in and don't tap the login button.

If you tap the login button after an autofill process occurs you will get an error message every time and be unable to login.