topic Re: Account Suspended in Get Support

Account Suspended

jaystar — Fri, 10 Mar 2023 22:39:41 GMT

My auto-payment didn't work.

I switched to a new credit card.

The new one doesn't go through either.

Why?

Re: Account Suspended

dust2dust — Fri, 10 Mar 2023 22:41:29 GMT

When autopay fails it won't try again. You need to do a manual payment. Was it the manual payment that didn't work? Are you attempting the payment on a mobile browser or other? Sometimes mobile browsers can be problematic.

Re: Account Suspended

Handy1 — Fri, 10 Mar 2023 22:42:00 GMT

@jaystar

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: Account Suspended

hairbag1 — Fri, 10 Mar 2023 23:07:37 GMT

@jaystar

you've been here long enough to know that Autopay can fail.

You can go to retail outlet such as Shell Gas and get payment vouchers, then dial 611 to add them to your account. Deal with credit card issue, at your leisure.

Re: Account Suspended

jaystar — Fri, 10 Mar 2023 23:09:11 GMT

I tried to reactivate by clicking the button, and click makepayment.

It keeps on failing.

I'm doing this on my computer.

Re: Account Suspended

softech — Fri, 10 Mar 2023 23:13:47 GMT

@jaystar

so, you manage to add the card without problem?

wait a full hour first before you try again ONCE om My Account.

If it still fails, try pay by *611 if you know the 4 digits pin.

if fails still, open ticket with PM support and they can find out what the issue is

Re: Account Suspended

dust2dust — Fri, 10 Mar 2023 23:14:05 GMT

Also try in private mode or incognito or whatever it's called on your browser. So you successfully changed the card on your account? But now it won't actually do the payment? Are you paying for at least your plan amount? Not less?