topic Re: My account in Get Support

My account

MadisonW — Fri, 10 Mar 2023 22:23:40 GMT

Activated my phone at a retail store... need to set up an account

Re: My account

pmva — Fri, 10 Mar 2023 22:27:47 GMT

Do you have a question or need help?

Go here to start the activation process for an account.

Activate Your SIM Card Online | Public Mobile

Re: My account

popping — Fri, 10 Mar 2023 22:35:21 GMT

@MadisonW wrote:
Activated my phone at a retail store... need to set up an account

@MadisonW

When did you activated your PM account as PM had switched to online activation only for a while?

If you activated your account in-store recently, which store?

To create your self-serve account manually, go to login page and click the Register Now button.

Re: My account

HALIMACS — Fri, 10 Mar 2023 23:32:01 GMT

@MadisonW

You'll need help from a custumer support agent to open a self serve account IF you activated in-store.

That is unless you mean you haven't yet activated the SIM card, in which case you click activate at the top of the page.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.