topic Re: Acc in Get Support

Acc

Lucas1994 — Fri, 10 Mar 2023 22:04:55 GMT

I created an account with public mobile for my mother. My credit card expired. I need to re enter it so her service will work. But i cant remember the email or password we used. Why cant i just speak to an agent on the phone please help

Re: Acc

Handy1 — Fri, 10 Mar 2023 22:07:23 GMT

@Lucas1994 no one to talk to everything done online but you can get support to help you regain access and update payment method

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Acc

pmva — Fri, 10 Mar 2023 22:20:55 GMT

PM is an entirely online support prepaid service. You'll need to create a ticket or send support an email to get help. Hope they can help you by giving them the phone #.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a KB article about contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Acc

BKNS27 — Fri, 10 Mar 2023 23:18:54 GMT

@Lucas1994

You will need your mother’s security PIN for a CS_Agent assess you.