topic Re: how to get redemption points in Get Support

how to cancel redemption

yx1997 — Fri, 10 Mar 2023 20:53:09 GMT

I accidentally redeem twice times, how do I cancel for one?

how to get redemption points

yx1997 — Fri, 10 Mar 2023 20:52:31 GMT

I don't figure it out, how to get redemption points? by answering people's questions?

Re: how to cancel redemption

esjliv — Fri, 10 Mar 2023 20:51:12 GMT

@yx1997 - well, we cannot help you with that.

Submit a ticket to CSA and let them know what happened, and ask nicely to reverse one.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: how to get redemption points

XionBunny — Fri, 10 Mar 2023 20:51:11 GMT

That or general participation on this forum.

Re: how to get redemption points

hTideGnow — Fri, 10 Mar 2023 20:52:49 GMT

HI @yx1997 you are talking about Give-Back rewards points, you are in the right place

Just answer questions you know, earn bravos and give bravos for good posts. Sorry, we don't know how much participation is needed. Just keep participate 🙂

Re: how to get redemption points

esjliv — Fri, 10 Mar 2023 20:52:56 GMT

@yx1997 - here is some reading on Public Points in general.

Introducing Public Points Rewards Announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-Public-Points-Rewards/td-p/778425

If you search the Get Help articles by "Public Points" you can see articles. Here are some:

https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-Rewards

https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-FAQs

https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-Catalogue

Re: how to get redemption points

softech — Fri, 10 Mar 2023 20:54:08 GMT

@yx1997 wrote:
I don't figure it out, how to get redemption points? by answering people's questions?

@yx1997 Yes, basically help out others by answering questions

Welcome to the Community

when will it show for my redemption add on

yx1997 — Fri, 10 Mar 2023 20:55:20 GMT

I just make redemption as add one for extra 200 MB

email says it takes 24 hours

I have not seen the add-on on my account yet

Re: how to get redemption points

yx1997 — Fri, 10 Mar 2023 20:56:39 GMT

thanks for the link

Re: when will it show for my redemption add on

softech — Fri, 10 Mar 2023 20:56:53 GMT

@yx1997 it said within 24 (or 48 hours?) But someone tested it and confirmed it is instant

Try to login My Account using Incognito mode and check if you see it there

Re: how to cancel redemption

hTideGnow — Fri, 10 Mar 2023 21:01:11 GMT

@yx1997 wrote:
I accidentally redeem twice times, how do I cancel for one?

HI @yx1997

you need to see if CS agent can help

Please submit a ticket with agent at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

you need to open