topic Re: Waiting for my SIM card in Get Support

Waiting for my SIM card

Francine94 — Fri, 10 Mar 2023 20:45:30 GMT

Hi I ordered a SIM card since February and still haven’t received it

Re: Waiting for my SIM card

esjliv — Fri, 10 Mar 2023 20:47:31 GMT

@Francine94 - sim cards are normally sent via Canada Post regular letter mail. So public mobile says it should take 7-10 working days. It could take longer though.

If over 10 working days, contact CSA to let them know.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Waiting for my SIM card

hycm53 — Fri, 10 Mar 2023 20:47:37 GMT

@Francine94 wrote:
Hi I ordered a SIM card since February and still haven’t received it

You chat with Simon for your order , if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help