topic Re: Ordered a sim card that dis not arrive. in Get Support

Ordered a sim card that dis not arrive.

KIMBERLEY78 — Fri, 10 Mar 2023 20:04:49 GMT

I ordered and paid for a sim card months ago, and have not received the sim card. Please refund my money.

Re: Ordered a sim card that dis not arrive.

computergeek541 — Fri, 10 Mar 2023 20:04:33 GMT

@KIMBERLEY78 wrote:
I ordered and paid for a sim card months ago, and have not received the sim card. Please refund my money.

Members who reply to these messages are usually customers. You will need to contact Public Mobile to request a refund. Please send a private message to the username CS_Agent

Re: Ordered a sim card that dis not arrive.

softech — Fri, 10 Mar 2023 20:06:37 GMT

@KIMBERLEY78

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been a month, it could be lost. Open ticket with PM support to confirm if they got the order and if the sim card was sent out. Try to arrange something with them, maybe a reimbursement of the sim cost for you to buy locally instead

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Ordered a sim card that dis not arrive.

computergeek541 — Fri, 10 Mar 2023 20:16:02 GMT

Re: Ordered a sim card that dis not arrive.

KIMBERLEY78 — Fri, 10 Mar 2023 21:09:05 GMT

The order was placed January 8, 2023 and the sim has not arrived.