topic Re: Cancellation in Get Support

Cancellation

wei-wang_1999 — Fri, 10 Mar 2023 17:52:46 GMT

Hi, i am writing to notice you that please cancel public mobile services. Thanks, Wei Wang

Re: Cancellation

softech — Fri, 10 Mar 2023 17:55:19 GMT

@wei-wang_1999 You cannot just cancel your account like this. You have to manage it yourself via My Account

By, cancel, I assume you don't want to keep your number, you just want to close your account with PM and give up the number. Please follow these steps to "cancel" the account

you can also login to My Account and go to Payment page -> Manage Payment Method, and then disable Pre-Authorized payment. PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

Re: Cancellation

hTideGnow — Fri, 10 Mar 2023 17:55:23 GMT

HI @wei-wang_1999 we are just customers like you here in the Community

Re: Cancellation

pmbc — Fri, 10 Mar 2023 17:55:27 GMT

@wei-wang_1999 This isn't the place to cancel your account. Go into your account and disable any auto pay. Not paying for the account will suspend it and after 90 days it will be deleted.

Re: Cancellation

wei-wang_1999 — Fri, 10 Mar 2023 17:59:54 GMT

Thanks for the instruction, I did disable my credit card on my account.

Re: Cancellation

softech — Fri, 10 Mar 2023 18:02:40 GMT

@wei-wang_1999 that's good. PM wont charge you again on your next renewal.

Just in case you change your mind, you have 90 days grace period to come back after the first day of suspension

Re: Cancellation

dust2dust — Fri, 10 Mar 2023 20:13:56 GMT

Just for the sake of completeness, the terms and conditions do state that one can contact support to cancel the service. But why bother? Just stop paying using the methods already mentioned. Even the lost/stolen function will have the same effect.