topic Re: Data stopped working in Get Support

Data stopped working

madolyn — Fri, 10 Mar 2023 14:37:00 GMT

Received a text from Public Mobile that I was out of data for the remainder of my plan / month

However, when I login to My Account the usage bar is at 3.85GB / 15G

The chatbot suggested creating a new APN (Access Point Name)

And then resetting my data settings

I followed the directions provided, but neither worked.

Looking for other suggestions or advice

Re: Data stopped working

Meow — Fri, 10 Mar 2023 14:40:49 GMT

I would suggest below to be 100% sure what is going on with your data:

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Data stopped working

esjliv — Fri, 10 Mar 2023 14:44:37 GMT

@madolyn - when logged into your My Account click the little circle refresh button below. This should update your account to the latest info.

Or, log into your account through a tab in incognito mode, this helps too.

Calling 611 from your phone, you can also check your remaining balance.

If you have more data left then the 100% message you received, you can ignore the text. Sometimes, in the past, Public has sent out erroneous texts.

EDIT, but you said 'data stopped working'. Well then, check on your phone if you have a data limiter set on it. If you do remove it or edit it.

OR, you have simply run out of data of course.

Re: Data stopped working

hTideGnow — Fri, 10 Mar 2023 14:46:38 GMT

HI @madolyn Likely the text is correct and the My Account page you saw was just cached, not live data

Please use Incognito/Private/Secret mode to login to My Account and check your usage there

Re: Data stopped working

softech — Fri, 10 Mar 2023 14:46:40 GMT

@madolyn

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

An easy way is to click the Spinner on the bottom right of the section to force a refresh.

If you don't see an updated usage still, try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome or try on another device. You should then see the latest info from the server.

Re: Data stopped working

computergeek541 — Fri, 10 Mar 2023 15:55:04 GMT

unneccessary repetition