topic Re: Updating payment in Get Support

Updating payment

Southside — Thu, 09 Mar 2023 18:36:34 GMT

I'm trying to update my payment but it keeps tell me oops unsuccessful. Tried several times! I read that some people have been having the same issue. Please help.

Re: Updating payment

computergeek541 — Thu, 09 Mar 2023 18:39:46 GMT

@Southside wrote:
I'm trying to update my payment but it keeps tell me oops unsuccessful. Tried several times! I read that some people have been having the same issue. Please help.

Trying several times may have locked your card out from use at Public Mobile. To check if that's the case open a ticket to ask a customer support agent. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Updating payment

Hollister — Thu, 09 Mar 2023 18:52:57 GMT

@Southside

Try again, but clear your browser cache first and then open a new browser window in incognito/private mode.

Re: Updating payment

DDM69 — Thu, 09 Mar 2023 19:12:19 GMT

Sometimes if you go back a page and then resubmit you may have success. Let us know what works for you.

Re: Updating payment

Southside — Thu, 09 Mar 2023 20:31:16 GMT

Still has not worked. This website needs a serious overhaul! Thanks for the suggestion.

Re: Updating payment

Southside — Thu, 09 Mar 2023 20:36:23 GMT

Did not work.