topic Re: Acount active, But the sim card wont do anything in Get Support

Acount active, But the sim card wont do anything

Creativeteddy81 — Thu, 09 Mar 2023 20:07:03 GMT

I purchased a Sim card and activated an account, I added funds, and transferred a number over, but I have no service at all. I tried buying a different sim card, but it was the same issue. "sim not provisioned"

I am very frustrated, as I have now paid for a plan and sim card that I cant use. my phone is unlocked, I am thinking it is an account issue but no one will get back to me! I am not sure what to do.

Re: Acount active, But the sim card wont do anything

esjliv — Thu, 09 Mar 2023 20:08:43 GMT

@Creativeteddy81 - no need to try another SIM card, if your account is showing Active, can you try your SIM into another phone to see if any services work?

If they don't work, contact a CSA to check your account.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Acount active, But the sim card wont do anything

Creativeteddy81 — Thu, 09 Mar 2023 20:13:11 GMT

Thank you!

I can't get it to work in any phone...