topic Re: My current plan in Get Support

My current plan

Murcialva — Mon, 06 Mar 2023 18:01:58 GMT

Hi, I want to know what are my current plan charges .. I am unable to find it through the website

Please help..

Re: My current plan

Hollister — Mon, 06 Mar 2023 18:03:11 GMT

@Murcialva

Log into your self service account and look at your payment history.

Re: My current plan

jimbobs — Mon, 06 Mar 2023 18:10:16 GMT

They appear to be switching platforms at the moment. A few minutes ago, I couldn't find my details either. Only the main page was available to me.

Re: My current plan

esjliv — Mon, 06 Mar 2023 18:10:54 GMT

@Murcialva wrote:
Hi, I want to know what are my current plan charges .. I am unable to find it through the website
Please help..

@Murcialva - that is all found on your My Account under the Payments TAB.

https://selfserve.publicmobile.ca/en/account/payment/payment-history

Re: My current plan

esjliv — Mon, 06 Mar 2023 18:12:39 GMT

@jimbobs wrote:
They appear to be switching platforms at the moment. A few minutes ago, I couldn't find my details either. Only the main page was available to me.

Really @jimbobs ?

I can see everything fine, it seems. Try clicking the circle arrow thingy for latest info or try a different browser or device.

Re: My current plan

pmbc — Mon, 06 Mar 2023 18:14:52 GMT

@Murcialva You can log into our account and check the Plan and Add-ons link. This will tell you your current plan and charges. You can also check the payments link for your upcoming bill info.

Re: My current plan

Meow — Mon, 06 Mar 2023 18:17:46 GMT

Log in to your account, click on Payments and you will see charges for Upcoming bill. Click on View Payment History and you will see 2-3 months of past bills.

Re: My current plan

jimbobs — Mon, 06 Mar 2023 18:35:59 GMT

When I tried to log on a few minutes ago, I was directed to a page format I've never seen before. Here's a screenshot:

Re: My current plan

jimbobs — Mon, 06 Mar 2023 22:09:06 GMT

All seems to be working now.

Re: My current plan

hTideGnow — Mon, 06 Mar 2023 22:14:04 GMT

HI @jimbobs This new My Account has been there for 9 months 🙂

Re: My current plan

jimbobs — Thu, 09 Mar 2023 19:29:39 GMT

I was aware of the change but my point - perhaps poorly made - was that clicking on anything on that page, at the time and day in question, resulted in an error message.