Data not working

Nancyjb98 — Thu, 09 Mar 2023 14:57:39 GMT

I purchased some data. But it says U.S data roaming 3G etc. how do I fix it. I’m out of data I’m in canada and need more data.

Re: Data not working

softech — Thu, 09 Mar 2023 12:51:54 GMT

@Nancyjb98 Login to My Account using Incognito mode, go to Payment page and confirm if you have really got the US roaming data . If you want regular data to use in Canada, you should have got the 1GB add-on for $15 or 200MB addon for $5

No worry, if you have got it wrong by mistake, very likely PM support would be able to help and switch it for you. Just engage them by Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Data not working

hairbag1 — Thu, 09 Mar 2023 15:00:17 GMT

@Nancyjb98

Re: Data not working

BKNS27 — Thu, 09 Mar 2023 15:47:51 GMT

@Nancyjb98

Hmmm, curious why it would say US Roaming? Are you at a border city?

topic Data not working in Get Support

Data not working

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