topic Re: I didn't get updated to the plan I selected in Get Support

I didn't get updated to the plan I selected

jithupaul24 — Tue, 04 Jan 2022 20:01:52 GMT

My old plan was 135 per 90 days for 6 GB data, Canada wide calling and global text. I saw a new plan on OCT 28 for 90 days, 6 Gb +12 Gb , global text and canada wide and paid $ 165 to activate that plan. Now, I see my plan have not changed yet and data is still showing 6 Gb.

This is odd. I clearly selected the new plan and my profile still shows the old plan.

Re: I didn't get updated to the plan I selected

closng — Tue, 28 Nov 2017 19:51:51 GMT

Hi @jithupaul24,

The plan change may have glitched. You will have to message the moderators for help. Send a message to them using the below link with your account details (name, phone number, acct number, email) and your issue and they will be able to help you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I didn't get updated to the plan I selected

pakmode — Tue, 28 Nov 2017 21:34:27 GMT

The @CS_Agent is best in class. They will assist you OP.