topic I would like to keep my same phone # ….how do I do that ? in Get Support

I would like to keep my same phone # ….how do I do that ?

Ra_white — Thu, 09 Mar 2023 02:01:06 GMT

Re: I would like to keep my same phone # ….how do I do that ?

softech — Thu, 09 Mar 2023 00:05:33 GMT

@Ra_white are you trying to join PM and bring in phone number from another provider?

or you are existing customer and need to change sim card?

if exisring customer and need to change sim card, just login My Account using only a desktop or laptop computer and not on mobile phone. Click Change sim card from Quick Link on top right, then just follow the steps from there

Re: I would like to keep my same phone # ….how do I do that ?

will13am — Thu, 09 Mar 2023 00:07:13 GMT

@Ra_white , I assume you are with a different service and would like to join Public Mobile and port your number over. If that is the case, it is quite simple. During the activation process you have the choice of taking a new number or transferring in a number from an existing active service with a different provider. As long as your number is in an active account with a different provide you will be able to transfer in that number during the activation process. This help article explains the entire activation process including number porting.

https://www.publicmobile.ca/en/on/get-help/articles/activation-account-set-up

Re: I would like to keep my same phone # ….how do I do that ?

esjliv — Thu, 09 Mar 2023 00:09:19 GMT

@Ra_white - if you have lost or damaged your current public mobile sim card/phone, obtain a new SIM card and swap the number on your My Account.

See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

If you are not a customer here yet, and want to bring over your number from another provider, see helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: I would like to keep my same phone # ….how do I do that ?

hTideGnow — Thu, 09 Mar 2023 00:14:16 GMT

Hi @Ra_white are you trying to join PM?

You phone number can probably able to port on, but check it here first

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do