topic Need to reset my payment method in Get Support

Need to reset my payment method

Melvin10 — Wed, 08 Mar 2023 23:21:05 GMT

I have lost my phone and need to cancel the auto pay method on my account and need to talk with the office personell

Re: Need to reset my payment method

softech — Wed, 08 Mar 2023 23:26:32 GMT

You can. try to reset password and get into My account and disable Autopay yourself. Or you can first message with PM support using Method 2 below

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Need to reset my payment method

popping — Wed, 08 Mar 2023 23:42:03 GMT

@Melvin10

If you have more than one credit cards, you disable the credit card used for autopay while you are waiting for CS Agent to reply your support ticket. After your autopay is disabled, you can enable the credit card again.

Re: Need to reset my payment method

esjliv — Thu, 09 Mar 2023 00:30:59 GMT

@Melvin10 - so does this mean you cannot log into My Account for some reason?

You can also call 1-855-478-2542 or # 1-855-4PUBLIC from another device to remove Autopay from your account, you will need your 4 digit account PIN to do so.

See related info. :

See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP