topic Re: Payment in Get Support

Payment

Obadiah1 — Wed, 08 Mar 2023 21:15:18 GMT

I paid for my phone yet still it isn’t active

Re: Payment

BKNS27 — Wed, 08 Mar 2023 21:18:53 GMT

@Obadiah1

Reboot your phone by powering off the phone then back on.

Re: Payment

Obadiah1 — Wed, 08 Mar 2023 21:19:53 GMT

Ya did that yesterday will try it again

Re: Payment

hTideGnow — Wed, 08 Mar 2023 21:22:20 GMT

hi @Obadiah1 login to My Account using Incgonito/Private/secret browser mode and check if the account is active or if the money you paid is showing as Available Fund. If showing as Available fund, it wasn't use to reactivate the service, click Reactivate my plan and it will then use the money from Available fund to resume

Re: Payment

Obadiah1 — Wed, 08 Mar 2023 21:28:40 GMT

It’s still not working I tried calling too it just nips and disconnect

Re: Payment

Obadiah1 — Wed, 08 Mar 2023 21:29:30 GMT

already tried that it’s still not connecting

Re: Payment

Hollister — Wed, 08 Mar 2023 21:30:41 GMT

@Obadiah1

I saw this in the community. You can give it a try.

Login to your self-serve account.
Report your phone lost/stolen using [Profile] --> [Report Lost/Stolen Phone]
Logoff
Wait 5 minutes and login again
Report your phone found.
Turn off your phone for 1 min then back on.

Re: Payment

dust2dust — Wed, 08 Mar 2023 22:06:03 GMT

What recording do you get dialing 611?

Check devicecheck.ca to rule that out.

Re: Payment

Obadiah1 — Thu, 09 Mar 2023 00:15:24 GMT

Okay will do that now

Re: Payment

esjliv — Thu, 09 Mar 2023 00:46:33 GMT

@Obadiah1 - are you new to public mobile, or have you been a customer for some time?

And what status does it show in My Account? If Suspended, select the reactivate button to a activate your plan (ensure there are no funds owing, if so add additional funds).

If new, can you try your SIM card into another compatible phone to see if services work?

If existing customer, perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

If this or other troubleshooting suggests are not working, as CSA for assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent