topic Unlimited plan in Get Support

Unlimited plan

Keerthi — Wed, 08 Mar 2023 22:33:11 GMT

Hi, my plan has unlimited minutes but when I am trying to make a call its saying my minutes are out. Please help

Re: Unlimited plan

esjliv — Wed, 08 Mar 2023 19:13:00 GMT

@Keerthi this can happen sometimes on newer activated accounts. Do the calls complete anyhow, if so just ignore the message.

If you add a 1 in front does the call complete? If the call does not complete that try to restart your phone, toggle into/out of airplane mode, or do a reset of your device's network settings.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Unlimited plan

pmva — Wed, 08 Mar 2023 19:13:33 GMT

@Keerthi That's a bit disconcerting. It's only the $15 plan that has limited outbound mins. For the $15 plan it's unlimited inbound minutes. If you're on any other plan it should be unlimited. You're on one of these other plans?

Re: Unlimited plan

softech — Wed, 08 Mar 2023 19:16:04 GMT

@Keerthi are you on $25 plans or above? did you try to reboot your phone first or add a 1 in front of the 10 digs?

Re: Unlimited plan

hTideGnow — Wed, 08 Mar 2023 19:16:09 GMT

Hi @Keerthi you sure you inbound calls work? that have been problem for people with both inbound and outbound calls.

Re: Unlimited plan

BKNS27 — Wed, 08 Mar 2023 21:29:00 GMT

@Keerthi

If you are on the $15 plan, it It unlimited for incoming calls and only 100 minutes for outgoing calls.

Please login to your account and check how many minutes you used up. Remember if you call your voicemail box, the minutes will be deducted from the 100 minutes.

In the future, if your friends and family are on an unlimited outgoing call plan. Just text them to call you.

Re: Unlimited plan

popping — Wed, 08 Mar 2023 23:31:35 GMT

@softech wrote:
@Keerthi are you on $25 plans or above? did you try to reboot your phone first or add a 1 in front of the 10 digs?

In the old days, mobile phones came with removable battery and the SIM card is below the battery, therefore, changing a provider SIM card automatically restart the phone. Nowadays, the new smartphones do not have removable battery and the SIM card can be swapped without shutdown the phone.

Re: Unlimited plan

softech — Wed, 08 Mar 2023 23:39:22 GMT

Miss the days with removable batteries..