topic Re: I'm just trying to add $250 funds to my account in Get Support

I'm just trying to add $250 funds to my account

Blessedwon — Wed, 08 Mar 2023 18:22:54 GMT

Everytime I go to add funds, I get an error message. Please assist asap

Re: I'm just trying to add $250 funds to my account

Hollister — Wed, 08 Mar 2023 18:24:31 GMT

@Blessedwon

Clear your browser cache and go incognito.

Re: I'm just trying to add $250 funds to my account

hTideGnow — Wed, 08 Mar 2023 18:26:05 GMT

HI @Blessedwon $250? That's a lot. PM is prepaid and won't refund in case you regret added too much

You might have trigered a fraud lock for trying too many times. Please wait an hour. then use incognito/private/secret browser mode to login My Account. Try to just load $100 first as I think there is a limit to how much to load. If $100 works, try another $100 after and another $50

Re: I'm just trying to add $250 funds to my account

Pop_Eye — Wed, 08 Mar 2023 18:45:09 GMT

As per @hTideGnow I believe there is a limit to how much you can add. And perhaps less per day for a few days would work.

Re: I'm just trying to add $250 funds to my account

Blessedwon — Wed, 08 Mar 2023 18:47:00 GMT

How do I go incognito?

Re: I'm just trying to add $250 funds to my account

hTideGnow — Wed, 08 Mar 2023 18:48:08 GMT

HI @Blessedwon click on the 3dots or 3 lines on the top right of the browser, select Incognito. And if you use Safari, it is called Private mode

Re: I'm just trying to add $250 funds to my account

dust2dust — Wed, 08 Mar 2023 18:57:01 GMT

I would seriously heed the comment from htidegnow. This is not a savings account that you take the money out when you no longer need it here. They won't give it back. You forfeit it.

I imagine you just want to pay ahead and avoid any autopay failures but I would suggest only a month or two.

Re: I'm just trying to add $250 funds to my account

dabr — Wed, 08 Mar 2023 20:07:55 GMT

@Blessedwon I'd agree with others suggestions here, it's definitely not a good idea to add that amount of money into your account for a prepaid service.

Re: I'm just trying to add $250 funds to my account

Pop_Eye — Wed, 08 Mar 2023 22:44:53 GMT

But...the OP may have a very good reason. To prevent auto pay failure and will be out a town for a few months.

Re: I'm just trying to add $250 funds to my account

esjliv — Thu, 09 Mar 2023 01:01:53 GMT

@Blessedwon - we are customers and members like you here on the forum.

I hope you were able to get this payment made. If not, since it has been a few hours now, try it again. Also, confirm you were not charged on your card more than once if you had multiple attempts.

If still issues making the payment, or were authorized charged more than you intended ask CSA for assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: I'm just trying to add $250 funds to my account

Pop_Eye — Thu, 09 Mar 2023 02:56:37 GMT

I believe @darlicious is the pro on this one to answer.

Re: I'm just trying to add $250 funds to my account

Blessedwon — Tue, 14 Mar 2023 15:27:19 GMT

A little background - I prepaid approx the same amount last year and it looks like my prepaid money ran out before I was able to reload some more funds. Let me know if I would need to take a different approach or should I still follow the suggestions provided in this forum?