topic Re: Plan changed without my authorization in Get Support

Plan changed without my authorization

BNY — Wed, 08 Mar 2023 18:21:32 GMT

I just noticed that effective January 2nd, 2023, my son's plan was changed. It is now a 15GB/$40 plan instead of the $15 plan he had since joining Public Mobile. What happened? Who authorized this? He doesn't have login info to change the plan and I certainly didn't change the plan.

Re: Plan changed without my authorization

Hollister — Wed, 08 Mar 2023 18:23:53 GMT

@BNY

Contact an agent.

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Re: Plan changed without my authorization

dust2dust — Wed, 08 Mar 2023 18:28:06 GMT

Your son will have replied with a yes to a promo text which sets up a plan change for the next renewal.

Just set up a plan change back for your next renewal and train your son not to reply to just any texts he sees.

Re: Plan changed without my authorization

hTideGnow — Wed, 08 Mar 2023 18:34:24 GMT

hi @BNY Yes, there was sms about this new plan, just reply YES and the system will schedule a plan change

It is probably too late now. Just go back to My Account and change it back to $15 using only Change plan on renewal date option

Re: Plan changed without my authorization

HALIMACS — Wed, 08 Mar 2023 23:12:14 GMT

“train” 🤣

Re: Plan changed without my authorization

BNY — Thu, 09 Mar 2023 03:26:44 GMT

I checked the text message from the date in question (December 8th, according to Public Mobile). It was actually a "spirit of the season" promotion sent by Public Mobiel (4911) to which my son replied (I also took them up on this offer on my own phone, as did my daughter). It was for a "one-time gift of 2GB of free data and 500 free intl. long-distance minutes. Reply YES2 to instantly apply these add-ons to your account..."

This was the only one my son replied to on December 8th (or any date for that matter), and he asked me first. I don't see any other evidence in his call logs/text history, etc that there was any other text message from Public Mobile.
What am I missing here?

Re: Plan changed without my authorization

softech — Thu, 09 Mar 2023 03:33:04 GMT

@BNY

you know what?

Reply YES2 is the way to get the December bonus.

Reply YES is the reply to change the plan

the plan promotion and the December bonus were happening together, a wrong reply would get you a different phone

Did you see a text history of what your son reply/ If it did reply YES2, take a screenshot and reply PM Support

But if he replied YES, then he was replying the $40 plan promotion 😞

Re: Plan changed without my authorization

dust2dust — Thu, 09 Mar 2023 03:33:24 GMT

Can you find anything from 5169 and even 5129?

Re: Plan changed without my authorization

HALIMACS — Thu, 09 Mar 2023 13:40:27 GMT

@BNY

I know when I was that age, if I did not want my parents to figure it out, I might have hid the evidence.

In the case of a text, simply delete the text trail.

But that’s just me… Not suggesting yours would ever do that. 😉