topic How long does it take for them to get back to you? in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-them-to-get-back-to-you/m-p/957347#M661864 <P>I submitted a ticket 2 days ago and haven't heard back. At what point should I start getting worried?&nbsp;</P> Mon, 13 Mar 2023 13:41:04 GMT wychao 2023-03-13T13:41:04Z How long does it take for them to get back to you? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-them-to-get-back-to-you/m-p/957347#M661864 <P>I submitted a ticket 2 days ago and haven't heard back. At what point should I start getting worried?&nbsp;</P> Mon, 13 Mar 2023 13:41:04 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-them-to-get-back-to-you/m-p/957347#M661864 wychao 2023-03-13T13:41:04Z Re: How long does it take for them to get back to you? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-them-to-get-back-to-you/m-p/957348#M661865 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/276879">@wychao</a>&nbsp;</P><P>&nbsp;</P><P>Usually up to 48 hours. You can always submit another ticket.</P> Wed, 08 Mar 2023 18:22:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-them-to-get-back-to-you/m-p/957348#M661865 Hollister 2023-03-08T18:22:44Z Re: How long does it take for them to get back to you? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-them-to-get-back-to-you/m-p/957367#M661883 <P>For me...usually the same day. But can be 2 - 8 hours later. Do you have alerts set up to advise your of a new Private Message?</P> Wed, 08 Mar 2023 18:48:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-them-to-get-back-to-you/m-p/957367#M661883 Pop_Eye 2023-03-08T18:48:36Z Re: How long does it take for them to get back to you? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-them-to-get-back-to-you/m-p/957370#M661885 <P>Any time it's over 48 hours is best to send another follow-up ticket, just to be safe.</P> Wed, 08 Mar 2023 18:47:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-them-to-get-back-to-you/m-p/957370#M661885 XionBunny 2023-03-08T18:47:15Z Re: How long does it take for them to get back to you? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-them-to-get-back-to-you/m-p/957373#M661888 <P>H<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/276879">@wychao</a>&nbsp; &nbsp;</P><P>&nbsp;</P><P>I would another open ticket if waited over 12 hours.</P><P>&nbsp;</P> Wed, 08 Mar 2023 18:49:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-them-to-get-back-to-you/m-p/957373#M661888 hTideGnow 2023-03-08T18:49:19Z