topic Re: no internet connection in US in Get Support

no internet connection in US

Lanelane — Wed, 08 Mar 2023 14:04:02 GMT

(A)
I've paid for data roaming in US. Now I am in the US, I've enabled 'data roaming' in my cell phone, but my phone shows "no internet connection' when I tried to google.
(B) I am not sure if it is related to the APN. Anyways, I've tried to add New APN, but in vain. Every time i add a new profile of APN, the bunch of info just disappears, even after I 've toggled 'SAVE'. It looks like it kind of merges with the existing "Tethered Mobile Internet".

(C) Should I delete that "Tethered Mobile Internet"?
Pls advise what i can do. i am wasting the roaming fee here as i can't use it.
I am using Huawei Nova 4 . FYI
(D) I hope Public Mobile gives me refund.

Re: no internet connection in US

Handy1 — Tue, 07 Mar 2023 23:11:24 GMT

@Lanelane Make sure your connected to T mobile and reboot the Device … if your trying to rebuy the same US add on you need to wait 12 -24 hours after the first one ends or choose a different US add on or if you don’t want to wait you can ask support to help apply the very same US add in back to back without the wait

as for potential refund you would need to also ask support here’s the links if needed

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: no internet connection in US

hycm53 — Wed, 08 Mar 2023 01:00:08 GMT

@Lanelane wrote:
(A)
I've paid for data roaming in US. Now I am in the US, I've enabled 'data roaming' in my cell phone, but my phone shows "no internet connection' when I tried to google.
(B) I am not sure if it is related to the APN. Anyways, I've tried to add New APN, but in vain. Every time i add a new profile of APN, the bunch of info just disappears, even after I 've toggled 'SAVE'. It looks like it kind of merges with the existing "Tethered Mobile Internet".
(C) Should I delete that "Tethered Mobile Internet"?
Pls advise what i can do. i am wasting the roaming fee here as i can't use it.
I am using Huawei Nova 4 . FYI
(D) I hope Public Mobile gives me refund.

According this website, Huawei Nova 4 may not works in USA:

https://www.kimovil.com/en/frequency-checker/US/huawei-nova-4

Re: no internet connection in US

Bmvanbese — Wed, 08 Mar 2023 01:13:04 GMT

I just came back from the usa to.

yes you have to be using t mobile also it would work in the cities but would not work while travelling out of cities

no internet connection in US

treefrog — Wed, 08 Mar 2023 12:13:02 GMT

@Lanelane

Your phone is only compatible with LTE Bands 5 and 41. You can look for cell towers with those signals using the cell mapper link in

@darlicious 's update post in this thread:

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/m-p/843202#M569057

T-Mobile does have those LTE bands just not on every tower according to the network coverage map so it depends on where you are?

Re: no internet connection in US

Lanelane — Wed, 08 Mar 2023 17:49:14 GMT

Thank you treefrog for the info. I hope it is not true, cuz as a user who paid for the data roaming, i reject the idea of that i should be the one who give extra efforts to look for cell towers. If i was informed by Public Mobile of it beforehand, i would have certainly not paid for it. It is Public Mobile's 100% responsibility to notity me of it before my payment.

Thank you again.

Re: no internet connection in US

dust2dust — Wed, 08 Mar 2023 18:11:02 GMT

Where roaming partners provide coverage is not up to Public.

Maybe as a consolation prize for the higher rates in Canada we get some pretty good rural coverage. Not so in the states. Europe is condensed population and smaller area to cover.

I have had fine experiences with roaming. Text and data should be easy. Talk may require some fiddling with 2G settings if your phone has it. Once again of course 2G coverage is the factor.

Re: no internet connection in US

hTideGnow — Wed, 08 Mar 2023 18:15:00 GMT

@Lanelane wrote:
Thank you treefrog for the info. I hope it is not true, cuz as a user who paid for the data roaming, i reject the idea of that i should be the one who give extra efforts to look for cell towers.

HI@Lanelane

this is not isolated with PM, you will see this roaming headache with any provider. Remember for roaming, PM and other provider is pretty much re-selling the cellular service for others, it is out of their control how good the service is. If you want better service and better support, do not buy via "reseller", but direct, get local data sim card

But good news, if you don't get the service you should, very likely PM will do something, just submit ticket.