topic Re: transfer in Get Support

transfer

Cole19 — Wed, 08 Mar 2023 14:47:31 GMT

I cancelled my virgin mobile account and then tried to activate my public mobile with my virgin mobile number but my phone is not working. Do i need a new phone number or can I still use the virgin mobile number?

Re: transfer

computergeek541 — Wed, 08 Mar 2023 00:22:31 GMT

@Cole19 wrote:
I cancelled my virgin mobile account and then tried to activate my public mobile with my virgin mobile number but my phone is not working. Do i need a new phone number or can I still use the virgin mobile number?

A cancelled phone nubmer cannot be transferred to another carrier. You'll have to take a new phone number or first reactivate your Virgin Mobile service before requesting number porting again.

Re: transfer

Cole19 — Wed, 08 Mar 2023 00:24:10 GMT

how do I get a new phone number? HELP!!

Re: transfer

Cole19 — Wed, 08 Mar 2023 00:27:05 GMT

I'll take the new phone number. can you help?

Re: transfer

dust2dust — Wed, 08 Mar 2023 00:35:32 GMT

Re: transfer

Cole19 — Wed, 08 Mar 2023 00:35:41 GMT

how do I accept a new phone number?

Re: transfer

Yummy — Wed, 08 Mar 2023 00:38:49 GMT

Both accounts have to be Active in order to port number to PM.

If you cancelled Virgin them most likely your number is lost.

Re: transfer

BKNS27 — Wed, 08 Mar 2023 01:00:43 GMT

@Cole19

If you cancelled you Virgin account first, you can’t port your old number to PM so when you activated the SIM. You only have the choice of picking a new number, if you picked porting your number over. You will get a notice that the number can’t be ported over.

Contact a CS_Agent to help you login to your new account to pick a new number.

Re: transfer

HALIMACS — Wed, 08 Mar 2023 01:11:19 GMT

@Cole19

Read the help article below which explains the process of porting (moving) your prior provider number or changing your number:

Porting/changing number