topic Re: Time allotment for email code number verification in Get Support

Time allotment for email code number verification

greg12 — Tue, 07 Mar 2023 22:14:07 GMT

I am overseas and need to log into public mobile account but the time allotment for receipt of verification code email is too short. What can I do?

Re: Time allotment for email code number verification

hTideGnow — Tue, 07 Mar 2023 22:17:22 GMT

Hi @greg12 the time count you see is NOT the time you can use the code. It is just a time you need to wait to ask for new code. The system try to avoid ppl keep asking for new code

So, you can still use the code even the counter say 0

Re: Time allotment for email code number verification

greg12 — Tue, 07 Mar 2023 23:07:59 GMT

Tried that but got otp expired message. It takes 7-8 minutes for verification email to get to me.

Re: Time allotment for email code number verification

benfatto — Tue, 07 Mar 2023 23:21:21 GMT

@greg12 Try using chrome browser with incognito mode.

Re: Time allotment for email code number verification

hTideGnow — Tue, 07 Mar 2023 23:28:24 GMT

Hi @greg12 might not be PM problem but your email sync settings. After you request the code, go to your mail app and keep refesh i manually, usually you drag down to cause a manual refresh with server