topic Re: Admin in Get Support

Admin

Tezz — Tue, 07 Mar 2023 17:56:26 GMT

Please help.

I need a rep or someone to contact me ... or give me a 12 digit code. As mine went through but not a **bleep** thing happened.

You need to gave people LEGIT PEOPLE working this online thing. Not a robot with questions already answered.

Please contact me.

Re: Admin

BKNS27 — Tue, 07 Mar 2023 17:59:39 GMT

@Tezz

Some vouchers may take up to 24 hours to active your account.

You can contact a CS_Agent by private messaging on the envelope icon above.

Re: Admin

pmva — Tue, 07 Mar 2023 18:07:04 GMT

@Tezz

It sounds like you'll need to contact an online agent to help with you with this issue. We're all users like you so hopefully an agent can help you with this issue. I'm not sure what 12 digit code you're requiring.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a KB article about contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Admin

Yummy — Tue, 07 Mar 2023 18:47:05 GMT

Real, live people DO HELP if you ask them nicely. NEVER had ANY issue with agents when asked them for assistance.

It is VERY EASY to create a ticket and agents do respond promptly.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Re: Admin

hTideGnow — Tue, 07 Mar 2023 18:51:07 GMT

Hi @Tezz it's is a voucher problem??

Did you try to login My account with Incognito/Private/Secret mode to confirm?

If you don't see it showing in Available fund and not on Payment history there, submit ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Admin

treefrog — Wed, 08 Mar 2023 12:42:17 GMT

@Tezz

Try the resources in this thread for more information on vouchers. You can also ask customer support if your voucher has been redeemed or not?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594