topic Re: Voice mail Access in Get Support

Voice mail Access

AGFair — Tue, 07 Mar 2023 16:24:42 GMT

My phone is set up and working however the password I set up to access my voice mail is being turned down. It then tells me it is locked and they will send me a temporary password by SMS that I can use to log in again and fix the problem.

They say the SMS was sent but I don't get it. All other text messages are coming in as usual. It is only this one I don't receive.

Re: Voice mail Access

will13am — Tue, 07 Mar 2023 15:12:24 GMT

@AGFair , there is a voicemail password reset function in the self serve account in the profile tab. Perhaps give that a try and start fresh and see if that helps. After the reset, calling voicemail will result in prompts to create a new password.

Re: Voice mail Access

computergeek541 — Tue, 07 Mar 2023 16:31:36 GMT

Re: Voice mail Access

AGFair — Tue, 07 Mar 2023 16:45:24 GMT

Thanks but I have done that. I get the prompt to do the reset and then they say the temporary pass word has been sent but I am not getting that temporary password on met sms or email. This is the problem

Re: Voice mail Access

softech — Tue, 07 Mar 2023 16:47:59 GMT

@AGFair

did you try to reboot the phone once?

And if you ever try to block PM's text (like *611)

Re: Voice mail Access

AGFair — Tue, 07 Mar 2023 16:57:05 GMT

Thanks I just did that again and I have done it already. It has not resolved the problem. The voicemail reset is sending me temporary password but I don't receive them. This is weird because all other PM text messages do come to me

Re: Voice mail Access

will13am — Tue, 07 Mar 2023 17:19:38 GMT

@AGFair wrote:
Thanks I just did that again and I have done it already. It has not resolved the problem. The voicemail reset is sending me temporary password but I don't receive them. This is weird because all other PM text messages do come to me

Did you set up voicemail to always ask for a password? What you can do after a couple of failed attempts at providing the correct password, press * to change the password.

Re: Voice mail Access

dust2dust — Tue, 07 Mar 2023 17:36:42 GMT

Did you login to the account and did the reset voicemail password? Then try dialing 1-778-580-4001 and enter your 10 digit phone number.

Re: Voice mail Access

AGFair — Tue, 07 Mar 2023 18:11:30 GMT

Thank you so much!