topic Re: Payment in Get Support

Payment

Vauguste — Tue, 07 Mar 2023 00:16:16 GMT

When I call to pay at *611 , the tell me that I need a account to pay then it hangup on me I can't pay, what do I do ?

Re: Payment

computergeek541 — Tue, 07 Mar 2023 00:18:52 GMT

@Vauguste wrote:
When I call to pay at *611 , the tell me that I need a account to pay then it hangup on me I can't pay, what do I do ?

Has the account been suspended for 90 days? Accounts suspended for 90 days get closed. If that's not the case, please trying using selfserve.publicmobile.ca to apply the payment.

Re: Payment

hTideGnow — Tue, 07 Mar 2023 00:34:58 GMT

Hi @Vauguste try to call again to 1-855-4PUBLIC, enter your phone number and if it says cannot find your account, them look like your account was suspended for over 90 days and it was closed. You will need a new sim card and activate new account

Re: Payment

esjliv — Tue, 07 Mar 2023 15:37:14 GMT

@Vauguste - Is this a brand new (never before used) SIM card?

If so, activate it here: https://publicmobile.ca/en/on/portal/activation