topic Service Not Accessible Error in Get Support

Service Not Accessible Error

baaba3092 — Tue, 07 Mar 2023 05:13:46 GMT

There appears to be a problem with logging into my account and an attempt to submit a ticket did not work. Was asked to enter phone number to have a code sent but received an error message saying the account service was not available. Today was / is the payment date. I need to be able to get into my account and make the payment and get my access back

Need help

Re: Service Not Accessible Error

computergeek541 — Tue, 07 Mar 2023 05:15:07 GMT

@baaba3092 wrote:
There appears to be a problem with logging into my account and an attempt to submit a ticket did not work. Was asked to enter phone number to have a code sent but received an error message saying the account service was not available. Today was / is the payment date. I need to be able to get into my account and make the payment and get my access back
Need help

Until you can get your Self Serve account fixed, buying a voucher can be done and the payment applied by dialing 611. For the verification code, is there an option to have the code sent by e-mail?

Re: Service Not Accessible Error

Hollister — Tue, 07 Mar 2023 05:36:53 GMT

@baaba3092

I was able to log into my account just now. Clear your browser cache first and then open a new browser window in incognito or private mode.

Re: Service Not Accessible Error

baaba3092 — Tue, 07 Mar 2023 05:41:12 GMT

Where could I purchase a voucher from and where could I ask the 611 operator to send whatever helpful info to

TIA

Re: Service Not Accessible Error

baaba3092 — Tue, 07 Mar 2023 05:43:40 GMT

OK will give that a shot and feed back

Re: Service Not Accessible Error

esjliv — Tue, 07 Mar 2023 11:49:34 GMT

@baaba3092 wrote:
Where could I purchase a voucher from and where could I ask the 611 operator to send whatever helpful info to
TIA

@baaba3092

Vouchers can be added for payments through 611 or My Account, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

edit, 611 cannot send you anything. 611 is a tool you can use to help you manage your account.